Settle in for a while

Frequently Asked Questions

• How do I set up and use a room key in Apple Wallet and Google Wallet?
  Before you arrive at Club Quarters Hotel, click on the confirmation email to add your room key to Apple Wallet or Google Wallet on your mobile device. Once you complete the registration process, your room key will be activated and ready for use. To use your room key to unlock your room, simply hold your mobile device near the reader to unlock.
• How is a room key in Apple Wallet different from other digital keys?
  Your room key in Apple Wallet is easier to use than many alternatives, and you don’t even need to wake or unlock your iPhone. Even if your iPhone needs a charge, your key will still work for up to five hours with Power Reserve.
• What do I need to use a room key in Apple Wallet or Google Wallet?
  • A reservation at a Club Quarters Hotel • A verified account with Club Quarters Hotels • A compatible mobile device
• Which iPhones and Apple Watches are compatible?
  • iPhone 8s, iPhone 8s Plus or later, running iOS 16.2 or later • Apple Watch Series 3 or later, running WatchOS 9.2 or later
• Where can I use my Wallet Key?
  In addition to your room, your Wallet Key can also be used to access the same hotel spaces where you would use a plastic key such as the fitness center and common areas.
• How can I tell if I am able to use a room key in Apple Wallet or Google Wallet?
  After booking your reservation, look for the relevant “Add to Wallet” button on your upcoming stay in the on the reservation confirmation or the future reservation list within your Club Quarters Rewards profile.
• How can I add a room key to my Apple Watch?
  When you add a room key to Apple Wallet on your iPhone, it is automatically added to your paired Apple Watch. Once your room key has been added, simply hold your Apple Watch near the reader to unlock.
• How will I know when my room key is available?
  After booking, you can add your room key to Apple Wallet or Google Wallet by clicking on the relevant “Add to Wallet” button on the confirmation email. Your room key will automatically activate once you check in and your room has been assigned.
• How does a Wallet key work?
  After your Wallet Key has been activated, just hold your mobile device near the reader to unlock. As a bonus, with Apple’s Express Mode, you don’t even need to wake or unlock your device. It’s that simple.
• With how many iPhones and Apple Watches can I use room key in Apple Wallet?
  You may add a room key to Apple Wallet on one iPhone and one paired Apple Watch and any additional device attached to your iCloud account. If needed, you may switch your room key to a different iPhone or paired Apple Watch. Once the key is activated on the new device, it will be automatically removed from the previous one.
• Can I use a Wallet key and a traditional hotel key card?
  Yes, you can use both.
• What if I have multiple stays at a hotel?
  Each stay will be represented with its own room key in Apple Wallet or Google Wallet. When your stay is over, your room key will be deactivated remotely and archived. Future Wallet reservations will automatically activate once you have completed the online registration, and the reservation has been checked in and a room has been assigned.
• Can I still access my room if my iPhone needs to be recharged?
  If your iPhone needs a charge, your key in Apple Wallet will still work. Power Reserve provides up to five hours of access, so you can still get inside your room.
• What if my mobile device is lost or stolen?
  Wallet Key takes full advantage of the privacy and security features built into your mobile devices. If you think your iPhone or Apple Watch is lost or stolen, you can use iCloud.com or the Find My app on another Apple device. If you need a new room key, please visit the front desk.